Carpet Cleaning FAQ’s
How should my carpets be cleaned?
Deeds Carpet Cleaning recommends regular vacuuming using an efficient domestic vacuum cleaner, however; even the best vacuum cleaners removes only a fraction of the dust, dirt, pet waste, mites and other allergens in your carpet. There are millions of tiny insects and dirt particles that thrive on the stuff your vacuum cleaner doesn’t and can’t remove. The only way to rid your carpet of these pests is expert and professional steam cleaning.
Because there are so many methods to clean carpets, you will require our professional technicians to recommend the best and safest cleaning method for your investment. They will explain exactly what’s going to be done and answer any questions you might have about your cleaning job. Deeds Carpet Cleaning will provide you with the complete Carpet Cleaning Service that you expect from truly professional carpet cleaners.
What method do you use for cleaning?
The method used at Deeds carpet cleaning is hot water extraction, commonly referred to as steam cleaning. Here at Deeds our exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. This method of carpet cleaning is recommended by most carpet manufacturers.
Should I vacuum before the crew arrives?
Vacuuming of all traffic areas is recommended but not required and If needed, the crew can pre-vacuum the carpet before they start the cleaning process, also the equipment is vacuuming the entire time we are cleaning.
How long will it take to clean my carpets?
On average, it takes approximately 15-20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is.
Do you move furniture?
Yes. There is no charge to move furniture. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
How long will it take for my carpet to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 4-8 hours for the carpet to completely dry, depending on conditions mentioned before. Using fans in any rooms cleaned and turning your air conditioning on depending on the time of year, can help accelerate dry time. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. Be especially careful when walking from damp carpeted areas on to non-carpeted areas to avoid slipping.
I have heard that cleaning my carpet makes it soil faster. Is this true?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may rise back up to the surface after cleaning. If this happens, please contact Deeds Carpet Cleaning as soon as possible and we will come back out and treat the area in concern.
Do you guarantee removal of all spots or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
Will carpet cleaning get rid of fleas in my carpet?
We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.
Tile Cleaning FAQ’s
Why should I have my tile & grout cleaned?
Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.
How do you clean my tile & grout?
We use a high pressure rotary tool with dual rotating jets. This is combined with the same truck-mounted steam/pressure cleaning we use to deep clean carpet. We use tile and grout specific cleaners that strip away any waxy build-up and remove the dirt embedded in the grout lines.
How often should I have my floor cleaned?
As with carpet, many factors must be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile & grout cleaned.
How long will it take to have my tile floor cleaned?
It typically takes 30–60 minutes to clean an average size room. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and furniture in the room. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.
Why should I have my grout lines sealed?
Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout.
How long do I have to stay off the floor after sealant has been applied?
We recommend that you wait at least 30 minutes before walking on the floor to allow the sealant to dry.
What is color seal?
Restore your grout to its original appearance with our premium Color Seal restoration service. Our Color Seal service will transform your discolored grout back to its original splendor by providing a layer of uniform color to your grout lines, giving your floor a clean and refreshed look. Along with improving the cosmetic appearance of your floor, Color Seal provides a protective waterproof barrier that guards your grout from spills, dirt & debris.
EMERGENCY WATER EXTRACTION SERVICES
How do I get in touch with Deeds Carpet Cleaning if I have a water emergency?
We are available 24 hours a day to help you handle your water emergency. Just call our 24-hour call center at (951)378-6865 and our Customer Service Advisors will have a crew sent out to your property typically within 1-2 hours..
What can I expect from the restoration experts?
You will speak with a certified restoration specialist very soon after your call. Then we’ll do the following to help you reclaim your home.
Advise you of what to do to minimize damage until our crew arrives.
Dispatch certified, trained, and experienced water damage crews to your home within 1-3 hours or less.
Pump out freestanding water quickly, and then extract water from carpet, padding, and upholstery.
Remove carpet and padding if deemed necessary. We will then clean, dry, and reinstall carpet and padding based on IICRC standards.
Provide professional grade equipment for a controlled drying process of your home and its contents—this minimizes the possibility of secondary damage and potential microbial growth.
Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.
Work directly with your insurance company to process claims and get your home back to normal as soon as possible.
Make sure your home’s structure and contents are dry, to the recommended industry standards for your area of the country.